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video_tdr_failure (nvlddmkm.sys)

Discussion in 'Technical Support/Help Desk' started by Toad, Mar 15, 2015.

  1. Toad

    Toad

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    I can be playing a game, or just watching youtube, etc. and my computer will BSOD, giving me the error code video_tdr_failure (nvlddmkm.sys) Anyone know whats wrong, and how to fix it?
     
  2. Drac OPZ

    Drac OPZ All the Above and Beyond Community Manager

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    Sounds like a GPU issues. Have you tried taking your GPU out and only using your on board graphics to test if your GPU is faulty? If not I would test that out first assuming you at least have on board graphics.

    Make sure your GPU is up to date, if so it could be that and you might need to reroll back to the previous driver. I also looked it up for you through google and have seen numerous people saying logitech drivers were interfering with nvidia drivers.

    https://forums.geforce.com/default/topic/648148/video_tdr_failure-nvlddmkm-sys-/?offset=43
     
  3. Toad

    Toad

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    Yea I saw that thread, I just made a new one on the GeForce forums, there was no clear answer that I could find. I cant take my GPU out, I've got a laptop. Everything is update as well.
     
  4. Woody

    Woody Administrator Founder

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    Did you recently update any drivers?
     
  5. Toad

    Toad

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    This has been happening for some time, but I've updated all of my drivers, yes.
     
  6. Drac OPZ

    Drac OPZ All the Above and Beyond Community Manager

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    It honestly sounds like a driver issue though more then anything.
     
  7. Toad

    Toad

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    Thats why I made a post on GeForce forums about it. Gunna see if one of their mods knows how to fix it, because everything I've read about it has been people complaining about it but no viable solutions.
     
    • Like Like x 1
  8. Zortamos

    Zortamos Messor Member

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    Try and find a beta driver and test with that.
     
  9. Zortamos

    Zortamos Messor Member

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    And try and download a temprature program so you can see if the computer might be overheating, or what heat the GPU is on. or you can just completly uninstall Graphics driver and redownload.
     
  10. Zortamos

    Zortamos Messor Member

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  11. Toad

    Toad

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    Sounds dumb, but wheres the "root of C: C:\nvlddmkm.sy_"
     
  12. Zortamos

    Zortamos Messor Member

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    should be in system32 folder windows system 32
     
  13. Toad

    Toad

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    I am doing what the link you gave is telling me to do, but when I input the command into the cmd prompt it is saying 'Cannot open input file: nvlddmkm.sy_."
     
  14. Woody

    Woody Administrator Founder

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    Why don't you just reformat and see if that fixes it?
     
    • Agree Agree x 1
  15. Toad

    Toad

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    I dont have a copy of windows. This laptop came with it installed already.
     
  16. Drac OPZ

    Drac OPZ All the Above and Beyond Community Manager

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    There isn't a sticker anywhere on the desktop itself with the cd key? Most desktops that come with it preinstalled have a sticker on the side or back where all the ports are that has the CD key on it.
     
  17. Toad

    Toad

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    No.
     
  18. Drac OPZ

    Drac OPZ All the Above and Beyond Community Manager

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    oh that sucks!
     
  19. Toad

    Toad

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    I'll try and contact MSi to see if they will hopefully give me one.
     
  20. Drac OPZ

    Drac OPZ All the Above and Beyond Community Manager

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    Yeah, there is actually only one other thing I can tell you to try if you haven't and that is too download Driver Cleaner Pro. Uninstall your graphic drivers completely, restart your computer in safe mode. Run Driver Cleaner Pro and select Nvidia drivers, it will wipe all nivida content from your pc. Restart computer again in safe mode, install your nvidia graphics drivers.

    try that ^ if you haven't. I had to do that for a blue screen error I was getting and it worked out. Doesn't hurt to try I guess.
     

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